Home Inspection Call Centers – If you run a small home inspection business, you’re probably aware that time spent on the phone could take away a big chunk of the time that you would need to spend inspecting homes instead. If this is the situation you find yourself in, you’re probably facing the dilemma on whether you should spend the time on taking calls yourself or get some support staff that does it for you.
You might be surprised to learn that there is a third option available for you as well. There are companies that offer call centers specifically for home inspectors. This will free up your time while not costing you as much as hiring someone to cover phones for you would.
I hired a home inspection call center for all three of my inspection companies and never looked back. It is cheaper than hiring staff, they do all the training, I don’t have to worry about staff turnover or when someone quits, and it is a much easier process overall.
Since these companies specialize in taking calls for home inspectors, they will have an experienced team available that can represent you in a professional way. Of course, you want to do your research first to ensure that you are getting the service that fits your business plan. There are many options and add-ons available, and pricing can differ widely between the different services. We have compiled a list of some of the major companies that offer call center services for home inspectors, and hopefully you will find this information helpful in your decision on what service to choose.
America’s Call Center
America’s Call Center has been around for nearly two decades, and they are one of the first names to come up when someone mentions home inspection call centers. Many home inspectors have found their services to be a great boost both to their efficiency as well as their bottom line. They offer 3 tiers of service, but these can be customized to a great extent. On top of the phone service, they also provide scheduling, booking, upselling, and many more additions depending on the tier you choose. There is a feature comparison section on their website that will let you see exactly what the different tiers offer for you.
As is the case with many of these businesses, there is a base cost per month with an additional fee per inspection that you complete with their help. It will be up to you to decide whether the increased revenue from the upselling of services as well as the load it will take off of your shoulders is worth the cost.
There is no contract to worry about, you can end the service whenever you want to, and it takes them about 2 weeks to go through the onboarding process so that they can know your company well enough to be truly helpful.
It is also good to note that they offer a discount for InterNACHI members.
Inspector Call Center
Inspector Call Center has three plans named Flex, Executive, and Business. For the Flex plan, there is no base fee, they charge $5 for each minute a call takes, and $27 for every completed inspection where they were involved. The base fee for the Executive plan starts at $100 per billing cycle, and $23 for each inspection where they were involved. On the Business plan the base fee is 50% of the Executive plan, but it is $30 for each inspection where they were involved.
As with other call center companies in our review, there is a long list of services that they offer, so your best option would be to take a look at their website to see which plan offers what will fit you best.
If you have started your home inspection business in the last year, they also offer a discount off of the price that you might find beneficial.
While there is no long-term contract, they do need a 30-day cancellation notice. Getting started takes about 5-10 business days for the setup.
Inspector Call Center was created by a home inspector, which usually means that they have a good idea of how to serve those in the business well. They also offer digital marketing, creating websites and running ad campaigns if that is something that you are interested in.
Customer service representative that is available for your business 7 days a week
Among the many things that they provide are:
- Rescheduling of Appointments
- Email Management
- Online Order Handling
- Providing Quotes for perspective customers
- Integration with ISN, adding notes from every phone call
- Relaying personal and business messages to you and your inspectors
They do their best to provide a seamless experience for your clients, so that it won’t feel disconnected from your business, but instead presenting a united front.
As part of their setup, they optimize your Inspection Support Network (ISN) account, or if you prefer not to use it, they will just utilize it for their records, not requiring you to learn how to use it.
During setup, they will get to know all the details of your business so that they know how to best serve you as well as your clients. They seem to be a common choice for guys looking for home inspection call centers.
Inspector Service Group
You might be familiar with Inspector Service Group from the warranties they offer, but were you aware they offer call center services as well? When it comes to home inspection call centers, they have some great services to offer. They even offer free trials when you bundle some of their other services. There is no fee to set up their services and they also offer a 90-day free trial. According to their own claims, they offer this because the majority of their clients will stay on with them after the trial ends.
You have the option to choose a full-time or part-time schedule for your phone service. They can be available 24/7 if you so wish. Here are some of the basic services they offer:
- Schedule Appointments
- Provide Quotes
- Online Scheduling Follow-Up
- Schedule Stand-Alone and Re-Inspections
- Message Delivery in Real-Time
Inspector Service Group
BookITPros is run by a home inspector. They customize their plans to your specific needs to make sure that you get exactly what you need. This is why they start the process with a consultation over zoom. There are 3 tiers available. Silver starts at $215/month with $22 per inspection, Gold is $230/month with $24 per inspection and Platinum is $300/month with $26 per inspection
By having nationwide coverage, they can offer services fitting any time zone. There is no contract, so you can cancel your services at any time.
They provide up-selling of services and educate the clients on your process. All their calls are recorded and monitored for quality.
Simple Solutions Call Center
Simple Solutions are affiliated with several large Home Inspection Software developers. They have been running a Home Inspector Call Center for over 10 years, and their staff receives industry-specific training when they start working at the call center.
They can be scheduled to take calls from 8:00 AM to 10:00 PM EST on weekdays, from 8:00 AM to 8:00 PM Saturdays, and 10:00 AM to 5:00 PM Sundays (All times EST).
While there aren’t many details available on their pricing, their set up fee of $249, and for further information you will need to reach out to them to get a quote.
When they schedule inspections, they will add the information directly into your scheduling system to avoid the risk of lost data or miscommunication.
The services they provide are:
- Providing Information to Clients
- Quotes over phone, text, or email.
- Follow-up calls on quotes or to obtain information from clients
- Follow up on leads generated from existing services
- Payment processing directly into your payment processing application
- Answering questions about services
Conclusion – Home Inspections Call Centers
These are some of the more established services that cater specifically to home inspectors. The advantage of having this specialization is that the operators will be very familiar with the business, the type of clients, and the possible hurdles that face you as a home inspector.
If you feel like you spend more time on the phone than you do actually inspecting, then one of these companies could help you out. The same is true if you find it difficult to have the time to follow up on leads, advertise your services or upselling when possible. You will find that the trained professionals at a call center can boost your bottom line, making each inspection more profitable and ensuring that you don’t miss out on any opportunities.
While we did our best to get the latest information, prices and services can change from the time this story was published. Picking the right partner will take some additional research on your part, but hopefully, this collection of information was helpful in pointing you in the right direction.